Warranty and Return Terms
Product Return Terms
You may return the product you purchased within 14 days from the day you receive it from the courier
in the name of "IZMIT YAZILIM ROBOT TEKNOLOJILERI ELEKTRONIK SAN.TIC.LTD.STI. ",
"Address : Sanayi Mh. Kozali Sk. Carsi Yapi Sitesi
No:10 Blok B5 Izmit Kocaeli"
to the above address under the following conditions. You may send the shipment with Yurtici, Dhl and Aras courier companies. Shipments you send with different companies will be returned without being received. Within this scope, you do not pay any "shipping fee" for the products you send back. Promotional and campaign products given as gifts belonging to the product you will return must also be returned at the same time. When you want to make a return, please notify the "info@robiz.net" email address so that your transactions are not disrupted.
The conditions within the scope of return are as follows;
- The right of withdrawal cannot be used for products that cannot be returned due to their nature, goods whose price is determined on the stock exchange or other organized markets, goods prepared in line with the consumer's requests or clearly their personal needs, periodicals, goods that spoil quickly or are likely to pass their expiration date.
- The use of the right of withdrawal for packaged products is subject to the condition that the product's packaging has not been opened, has not been damaged and the product has not been used.
- Products that cannot be returned due to their nature, products that spoil quickly or are likely to pass their expiration date cannot be returned.
- If semi-finished products have been used by the user (joining by soldering to a circuit, etc.) and are in a condition where they cannot be resold, they will not be accepted for return.
The process after sending the product within the scope of return is as follows;
- After your product is received by robiz.net, its packaging and accessories will be checked. If a return invoice is to be issued, it must be prepared without including the shipping share (as product unit price + VAT).
- If the return process is approved, the "product price" will be refunded to you within 2 business days in line with your preference in the return application.
- If your return does not comply with the return conditions, the relevant product will be sent to your address by cash-on-delivery shipping. Information about the status of your product will be given by e-mail or to your mobile phone.
The process regarding the refund of the product whose return has been approved is as follows;
- If the return process for the product/products you sent is approved by robiz.net, the "product price" will be refunded to you within 2 business days.
- When the Product Price Refund process is completed, an information message is sent to your registered e-mail and mobile phone.
- If the payment method is "Credit Card" and your preference is "Refund"; your payment will be made to your credit card online immediately.
- The reflection of your payment to your account may vary according to the transaction times of the banks.
- If the payment method is "Wire Transfer/EFT" or "Cash on delivery" and your preference is "Refund"; your money is refunded to the IBAN account you have notified.
-Your refund is made automatically to the credit card or bank account you used in your purchase at the moment your return is approved.
Faulty and Defective Product Notification Terms
- For fault/defect problems you experience with your product, you may apply to us within 14 days from the receipt of the product.
- After your product is received by robiz.net, its packaging and accessories are checked and it is sent to the Technical Support Unit for examination. Within 1 week from receipt by the Technical Support Unit, in line with the examination report to be given by the Technical Support Unit, the product may be replaced with a new one of the same product or it may be taken back for return and the price payment may be made.
- If, as a result of the tests and examinations carried out by the technical team on the product declared to be faulty, it is determined that it is problematic as stated by the customer, the product is either replaced with a new one or a refund of the product price is made in line with the customer's preference. All shipping costs in this case are covered by our company.
- If, as a result of the tests and examinations carried out by the technical team on the product declared to be faulty, it is determined that it is not problematic as stated by the customer, the customer is informed about the operation of the product and the product is sent back to the customer. In this case, all shipping costs are covered by the customer.
- Since the products with spare part status that we sell are not inside a closed box but in the form of an open circuit, they are very prone to errors and therefore only a first operation warranty is given for the products.
- The tests and examinations carried out by the technical team will take a maximum of 1 week.
- In products within the scope of warranty, if the fault/defect arising from user error is determined as "user error" (dropping, liquid contact, etc.), product replacement and refund are not made. In such cases, all shipping costs are covered by the customer.
- If the user cannot be reached within 3 (three) business days in order to obtain information during fault determination, the device is put on 30-day waiting status without continuing technical work and no operation is carried out regarding the device.
- Within 3 (three) business days after the notification that the device is ready following the technical tests, the device must be received or a current delivery address notification must be made. Devices that are not received within 3 (three) business days or for which a current delivery address notification is not made are put on 30-day waiting status and no operation is carried out regarding the device.
- Our company is not responsible for devices whose 30-day waiting period has expired and which have not been received during this period.
- In products with memory, our company cannot be held responsible for the absence of backups in your system and for data losses that will occur after the operations to be carried out on the device.
- No pirated, copied or unlicensed software is installed in our service. Our service cannot be held responsible for such previously installed software.
- Fill in the "Fault Registration Acceptance" form in the .... operations selection on the site for the product you want to be processed.
- Deliver the product together with the form you filled in to our address we have stated on our site.
- After your application reaches us, it will be checked within 1 business day and the shipping tracking number will be sent to you by mail.
Damaged Product Notification Terms
- If the product you received is 'damaged' or its packaging is 'deformed', a 'Shipping Damage Determination Report' is required for this. Otherwise, the 'damage notification' you will make for your product will not be accepted.
- We especially recommend that you check your product while receiving it and determine whether there is any damage you can notice on the product in the presence of the courier officer. If you make a determination at this stage, we kindly ask you to have the courier officer prepare a "Damage Determination Report" and to send the product back with the same courier without receiving it.
- When the courier informs robiz.net that the product is damaged; the return process of the product will be started and the "product price refund" will be carried out.
Missing Product/Accessory Notification Terms
- First of all, check the products on the invoice that reaches you and the products in the package. Partial delivery (sending the products in the same order packaged separately) may also have been made in your order. You can check the shipping dates and product status of your orders from the 'Order Tracking' page.
-If a product reaches you missing after your checks; we kindly ask you to make a notification from info@robiz.net as 'There Is a Missing Product in My Order". The necessary examinations will be made quickly by us and the missing product will be sent to you.
- In case any part is missing inside the product package you purchased, you need to apply to info@robiz.net as 'Product Apparatus/Accessory Missing".
- In line with your notification, the missing part is requested from the manufacturer company and sent to your address by free shipping within 10 business days.
- The invoices we prepare for your orders are sent to your registered web address as an E-invoice. A copy printed from the printer is also sent to you visibly in a transparent bag on the product packages. For this reason, we kindly ask you to check the incoming package first. If the invoice has not reached you, it will be sent to you as a pdf by mail if you notify us. In your invoice requests, you need to send us the mail address to which you want your invoice to be sent.
Wrong Product Notification Terms
- If the product written on your invoice and coming out of the box is not the same as the product you ordered, you may apply to us within 14 days from the receipt of the product for the problems you experience with your product.
- After your product is received by robiz.net, its packaging and accessories are checked and it is taken into process for examination. After the examination made by the supplier company and logistics, the correct product exchange is made and the product is sent to your address again. If no error can be determined in the product in the examination made regarding the product, you will be informed and it can be taken back for return.
-Send us your product after sending a mail to info@robiz.net stating the product you want to be processed as "Return and Send Back".
Attention: Send the shipments you will send us only with Yurtici, Dhl or Aras courier with which we have an agreement. Your cash-on-delivery shipments that you send with different companies will not be accepted.